ajrTerms of Use

We at ajr operate a gaming and sports-betting platform available in jurisdictions where local law permits. These terms set out the conditions under which we provide our services — account opening, deposits, withdrawals, game rules, and dispute resolution.

By creating an account on ajr, you agree to our terms. We enforce them consistently across all users and all game types — whether you're engaging with Liga 1 football betting, live-dealer casino tables, slot games, or esports markets. Our terms apply to your use of our website and mobile application.

This page outlines your rights and responsibilities when using ajr, how we handle your data and funds, and what happens if disputes arise.

Account opening and eligibility on ajr

When you open an account on ajr, you confirm that you are of legal age in your jurisdiction and not a resident of a territory where online gaming is prohibited by law. We do not operate in jurisdictions where online wagering is illegal. You are responsible for verifying that your access and use of ajr comply with your local laws.

We require verified identity information to open an account. You submit your legal name, date of birth, government-issued ID number, phone number, and email address. We collect this information under our Know Your Customer (KYC) policy to prevent fraud, money laundering, and underage access. Your identity data is encrypted and stored securely; we do not share it with third parties except where required by law.

Deposits, withdrawals, and payment on ajr

We at ajr accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers through mobile banking, local payment, online payment, and e-wallet. Deposits typically process within minutes for mobile wallets and mobile banking, and within one business day for bank transfers. Your account balance updates immediately upon confirmed receipt of funds.

Withdrawals follow the same payment method you used to deposit. Your withdrawal request is processed subject to account verification and standard review windows. We do not guarantee fixed withdrawal timelines — processing depends on your bank's clearing schedule. During peak periods (such as Idul Fitri, Idul Adha, or major tournament seasons like Piala AFF or Champions League), processing may take longer due to increased transaction volume.

We reserve the right to verify withdrawal requests and conduct additional KYC checks for large transactions. If we identify suspicious activity, we may temporarily hold funds pending investigation. We will contact you via email or phone to request additional information. Legitimate requests are released once verification completes.

Game rules and betting mechanics on ajr

We operate multiple game categories on ajr: football and sports betting (Liga 1, Piala Indonesia, Piala AFF, Champions League), live-dealer casino tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports betting (Mobile Legends, Free Fire, PUBG Mobile). Each game category has specific rules, which we display in-game and in our help documentation.

Our football and esports betting uses official league data and real-time scores. Bets settle according to official match outcomes. If a match is abandoned, postponed, or cancelled, we void affected bets and return your stake. Live-betting odds update in real time as matches progress; once you confirm a bet, that odds version is locked.

Slot games and casino table games operate on certified random-number generators. Each spin and each card deal is independent and unpredictable. We do not manipulate outcomes based on player history, time of day, or account status. Payouts follow the game's published payout table and rules.

Account security and password protection on ajr

You are responsible for maintaining the confidentiality of your account credentials. Do not share your password, PIN, or two-factor authentication codes with anyone. If you suspect unauthorized access, contact our support team immediately. We provide account recovery tools — password reset, email verification, phone confirmation — to help you regain control.

We at ajr use industry-standard encryption (TLS/SSL) to protect data in transit. Your account balance and transaction history are stored in secure, access-controlled databases. We conduct regular security audits and maintain incident-response procedures. However, no online system is completely risk-free. We recommend using strong passwords, enabling two-factor authentication where available, and logging out after each session.

Dispute resolution and complaints on ajr

If you believe a bet was settled incorrectly, a withdrawal did not process as expected, or you encountered a technical issue, contact our support team. Provide your account email, bet reference number, transaction ID, and a clear description of the issue. We respond in English and local languages during business hours.

We investigate disputes by reviewing our system logs, official match data, and payment records. If we find a system error on our side — an odds display glitch, a cash-out that failed to register, an erroneous settlement — we will adjust your account. If we find that a bet settled correctly according to our rules, we explain our reasoning but do not reverse settled outcomes based on subjective disagreement.

If you remain dissatisfied with our resolution, you may escalate your complaint. We maintain an escalation process that involves senior staff review. We do not accept legal action as a first step; we ask that you exhaust our complaint procedure first.

Bonus terms and conditions on ajr

We at ajr may offer bonuses — welcome offers for new accounts, reload bonuses for additional deposits, cashback rewards, or loyalty tiers. Each bonus carries specific terms: eligibility requirements, wagering conditions, time limits, and maximum-cashout amounts. We display these terms clearly when you claim a bonus. Bonuses are account credits, not cash — they may be used for betting but cannot be withdrawn directly.

Wagering requirements specify how many times you must bet a bonus amount before it converts to withdrawable funds. For example, a our welcome offer bonus with 5x wagering requires our welcome offer in total bets. Not all bets count equally — some game types (such as slots) contribute at non-specific info, while live-dealer games may contribute at lower percentages or not at all. We specify contribution rates in each bonus's terms.

Bonuses expire if not claimed or completed within a specified timeframe. Time limits range from 7 to 30 days depending on the offer. Once a bonus expires, it is forfeited. We do not extend expiration dates. Bonuses are non-transferable and cannot be combined unless explicitly stated.

Data protection and privacy on ajr

We collect personal information — name, date of birth, identity document number, phone, email — to verify your identity and comply with anti-money-laundering regulations. This data is encrypted and accessed only by authorized staff. We do not sell or share your information with marketers or advertisers. We share data with payment processors and banks only as necessary to process your transactions.

We retain your data for as long as your account is active and for a period after closure to comply with legal retention requirements. You have the right to request access to your data, correct inaccuracies, or request deletion where legally permissible. Contact our support team to exercise these rights.

Prohibited activities and account suspension on ajr

We prohibit the following on ajr: using multiple accounts to exploit bonuses, placing bets you know will not settle (testing our system), engaging in fraud, money laundering, or using the platform to evade sanctions. We also prohibit harassment of our staff, attempted hacking, and automated scraping of our site.

If we detect prohibited activity, we may suspend your account, forfeit unwithdrawable funds, and report you to regulatory authorities where required. We will notify you of the violation and our action. In serious cases, we may permanently close your account without refund.

Amendments to our ajr terms

We may amend these terms at any time. Changes take effect when posted on this page. Your continued use of ajr after an amendment constitutes acceptance of the new terms. We will notify you of material changes via email if they significantly affect your rights or obligations.

Jurisdiction and governing law for ajr

Our services are available only where local law permits. You access ajr at your own discretion and bear responsibility for verifying that your use complies with applicable law in your jurisdiction. We do not accept liability for losses arising from your breach of local law or your use of ajr in prohibited territories.

These terms are governed by the laws applicable to the jurisdiction where ajr operates. Any dispute arising from your use of ajr is subject to our dispute-resolution process outlined above. We do not accept class-action litigation; disputes are handled individually.

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