ajrPrivacy Policy
This page describes what we collect when you use ajr and how we keep that data protected. We at ajr handle personal information according to strict data-protection principles — we collect only what we need, store it securely, and share it only when necessary to provide our service or comply with law.
When you create an account on ajr, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, or place bets on Liga 1, Piala AFF, live-dealer tables, slots, or esports markets, we collect personal and transaction data. Our privacy policy explains your rights and our responsibilities.
Our commitment is to transparency — you understand what we collect, why we collect it, and who may access it.
What we collect when you join ajr
We collect your legal name, date of birth, government-issued ID number (KTP or passport), phone number, and email address when you register on ajr. We also request proof of address — a utility bill, bank statement, or rental agreement showing your name and current address. This information is collected under our Know Your Customer (KYC) policy to prevent fraud, money laundering, and underage access.
Once your account is created, we track your transaction history — deposits, withdrawals, bets placed, and games played. We record the date, time, amount, payment method, and game type for each transaction. We also collect your IP address, browser type, and device information to detect suspicious activity and prevent account compromise.
Key takeaways
- We collect identity documents and proof of address under KYC regulations
- We track deposits, withdrawals, and betting activity on ajr
- We record IP addresses and device data to detect fraud
- We retain data for regulatory compliance and dispute resolution
How we use your data on ajr
We use your identity information to verify your account, prevent duplicate registrations, and comply with anti-money-laundering laws. Your payment data is used to process deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and regional banks. Your transaction history helps us detect fraudulent patterns, settle disputes, and calculate your account balance.
We do not use your data for marketing purposes without your consent. We do not sell your information to third parties. We may share aggregate, anonymized data with researchers or regulators — for example, "X% of our users accessed ajr during Piala AFF" — but we never share individual identities or account details in such reports.
Third-party processors and data location
Our servers may sit outside your jurisdiction. Your data is stored in secure, encrypted databases operated by our infrastructure providers. We use industry-standard encryption (AES-256 and TLS/SSL) to protect data at rest and in transit. Access to your information is restricted to authorized staff — our customer support team, fraud-prevention specialists, and database administrators.
We work with payment processors to handle deposits and withdrawals. These processors receive limited information — your name, bank account or wallet details, and transaction amounts — only as necessary to complete your transaction. They are bound by confidentiality agreements and cannot use your data for other purposes.
Cookies and tracking technology on ajr
We use cookies to remember your login session, store your language preference, and track your browsing behaviour on our site. These cookies do not contain sensitive information — they are identifiers that link to your account only when you are logged in. Session cookies expire when you close your browser; persistent cookies may remain for up to one year.
You can disable cookies in your browser settings, but doing so may prevent some ajr features from functioning. We also use web analytics (such as traffic monitoring) to understand how users interact with our platform and identify technical issues. This analytics data is aggregated and anonymized — we do not track individual user behaviour in detail.
Your rights regarding your data on ajr
You have the right to access your personal data held by ajr. You can request a copy of your information via your account settings or by contacting our support team. You also have the right to correct inaccurate information — if your name or address has changed, update it in your account profile or request our assistance.
You have the right to request deletion of your data, subject to legal retention requirements. If your account is closed, we retain identity documents and transaction records for five years to comply with financial regulations. After that period, we delete your information unless a dispute requires us to retain it longer.
To exercise these rights, contact our support team via email with your account email and a clear request. We respond within thirty days. If you believe we have misused your data, you may escalate your complaint to our data-protection officer or relevant regulatory authority in your jurisdiction.
Data retention and account closure on ajr
We retain your identity documents and transaction history for the duration of your account and for five years after closure for regulatory and tax-compliance purposes. If you request account deletion before that period expires, we anonymize your data — remove your name and contact details — but retain transaction records to settle disputes and comply with financial regulations.
If your account is suspended due to suspected fraud or violation of our terms, we retain all data pending investigation. Once an investigation concludes, we either restore your account or permanently close it. In either case, data is retained according to our standard retention schedule.
Security practices and incident response on ajr
We at ajr maintain multiple security layers — firewalls, intrusion detection, regular security audits, and staff training. We encrypt all passwords using cryptographic hashing; your password is never stored in plain text. We enforce two-factor authentication as an optional security measure to prevent unauthorized access.
If we detect unauthorized access to your account — suspicious login from a new location, withdrawal to an unregistered payment method, or abnormal betting patterns — we alert you via email and phone. We may temporarily freeze your account pending your verification. You can regain access by confirming your identity via email verification, phone call, or registered payment method.
If we experience a data breach — unauthorized access to our systems — we notify affected users within seventy-two hours via email. We explain what information was accessed, what we are doing to secure it, and what steps you should take. We also report significant breaches to relevant regulatory authorities.
Changes to our ajr privacy policy
We may update this privacy policy at any time. Material changes — such as new data-collection practices or expanded third-party sharing — are communicated via email to all affected account holders. Non-material clarifications or updates are posted on this page without individual notification. Your continued use of ajr after a change constitutes acceptance of the updated policy.
Contact us regarding privacy on ajr
If you have questions about our privacy practices, wish to access or delete your data, or have a privacy concern, contact our support team. We respond in English and local languages during business hours. For urgent privacy issues, mark your email as "URGENT — PRIVACY REQUEST" and we will prioritize your case. You may also escalate complaints to our data-protection officer or relevant regulatory authority in your jurisdiction.